Shipping policy
Shipping Policy — SINUSITS™
Order Processing
Once your payment has been successfully confirmed, orders are normally processed within 1–3 business days.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.
Delivery Times
Estimated delivery times are:
7–15 calendar days from the date your order is shipped.
Please note that delivery times are estimates and are not guaranteed.
Delivery may take longer due to circumstances outside our control, including:
- Customs processing.
- Carrier delays.
- Severe weather.
- Public holidays.
- High-volume periods.
- International shipping delays.
- Other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number, when tracking is available.
Please allow 24–72 hours for tracking information to become active after shipment.
If your tracking information does not update immediately, please allow some additional time for the carrier's system to register the shipment.
Delayed or Missing Orders
If your order has not arrived within 20 calendar days after the shipping confirmation, please contact us at:
Please include your order number so that we can investigate the shipment with the relevant carrier.
Shipping Costs
Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.
From time to time, SINUSITS™ may offer free shipping promotions. When available, the applicable free-shipping offer will be clearly displayed on our website or at checkout.
International Shipping
SINUSITS™ may ship orders internationally.
International deliveries may be subject to additional customs procedures and local requirements depending on the destination country.
Delivery times for international orders may vary depending on the destination and local carrier.
Customs, Duties and Taxes
For international orders, your country may charge additional:
- Customs duties.
- Import taxes.
- Handling fees.
- Other local charges.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
SINUSITS™ is not responsible for delays caused by customs authorities.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice that your shipping address is incorrect after placing an order, please contact us as soon as possible at:
We will do our best to update the address if the order has not yet been processed or shipped.
However, we cannot guarantee that an address change will be possible once an order has entered processing or has already been shipped.
SINUSITS™ is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
Damaged Packages or Incorrect Items
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, or you receive the wrong product, contact us promptly at:
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
- Photographs of the packaging, where applicable.
We will review the situation and determine the appropriate solution, which may include a replacement or refund in accordance with our Return and Refund Policy.
For confirmed damaged, defective, or incorrect items, SINUSITS™ will cover the applicable return shipping costs where required.
Contact Us
If you have any questions about your order or our shipping policy, please contact us:
SINUSITS™
Email: infosinusits@gmail.com
Website: sinusits.com